Healthcare – Digital IT News https://digitalitnews.com IT news, trends and viewpoints for a digital world Tue, 11 Jun 2024 22:55:49 +0000 en-US hourly 1 https://wordpress.org/?v=5.4.15 Step Into Spectacular at LG’s InfoComm 2024 Showcase https://digitalitnews.com/step-into-spectacular-at-lgs-infocomm-2024-showcase/ Mon, 10 Jun 2024 17:00:46 +0000 https://digitalitnews.com/?p=11052 LG Business Solutions USA is showcasing a stunning lineup of commercial digital displays, ad-enabled EV chargers, laptops, projectors, system management software, and more at InfoComm 2024. Attendees will discover how these innovations can enhance business communications, streamline daily operations, improve user experiences, and generate new opportunities for differentiation and recurring revenue in nearly any commercial [...]

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LG Business Solutions USA is showcasing a stunning lineup of commercial digital displays, ad-enabled EV chargers, laptops, projectors, system management software, and more at InfoComm 2024. Attendees will discover how these innovations can enhance business communications, streamline daily operations, improve user experiences, and generate new opportunities for differentiation and recurring revenue in nearly any commercial setting.

According to LG Business Solutions USA’s Head of Marketing Dave Bacher, with more than 40 innovative LG products on display, booth visitors can “Step Into Spectacular” and experience cutting-edge solutions to suit a wide array of commercial projects.

“LG is leading the way forward at InfoComm 2024 with groundbreaking displays, business tools and control capabilities, empowering integrators and business owners to deploy easy-to-use systems that deliver consistently excellent experiences for business owners, employees and customers,” Bacher said. “From retail stores and drive-thrus to offices and schools, integration pros are using LG’s vast selection of displays, laptops, EV chargers and intuitive software solutions to help commercial customers outfit virtually any size property with impressive visual experiences and real-time content control.”

As they approach the LG booth (W2125), they will be wowed by the giant new 1.9mm fine-pitch “Kinetic LED” designed for diverse settings such as shopping malls and airports. The striking installation presents a 20-foot-wide by 12-foot-tall kinetic screen consisting of several LED fine pitch (model LSBC019) panels that move in sync with atmospheric music to display vibrant digital art. The display offers high-dynamic range capability with a wide color gamut and high contrast ratio that make it ideal for presenting eye-catching imagery, including generative content. Installation and panel alignment are simplified through a click-and-lock system, even when used on a 90-degree corner to create a seamless multi-side visual experience.

Once inside the booth, visitors can browse through multiple zones that exhibit various technologies and solutions suited to distinct commercial sectors.

MicroLED displays can be found throughout LG’s booth, including the new 136-inch Next Generation MicroLED and 118-inch All-in-One with a 0.6mm pixel pitch that can instantly turn any space into a captivating media experience. The MAGNIT MicroLED with Variable Refresh Rate (VRR) will also be on display. This model delivers excellent low-grayscale performance, ensuring superior image clarity and enabling users to see exactly what’s happening during the darkest scenes. The MAGNIT MicroLED display is also certified for color consistency over a wide viewing angle.

In the Luxury Retail Zone, attendees can preview the impact of LG’s double-sided display that features an 86-inch LED for window viewing and a 75-inch LCD for customer messaging indoors, a retail concept display that leverages a 30-inch Transparent OLED display, a 55-inch Transparent OLED that offers unique content opportunities and a 37-inch Ultrawide Stretch display that enables banner or column messaging to maximize space utilization.

The tech immersion continues in the Café and Bakery Zone, where the brand shows additional applications for its Transparent OLED displays including a touch-capable model. Another highlight is the upcoming 79-inch Stretch display that offers a 1.5mm, 1.8mm or 2.5mm pixel pitch and 32:9 aspect ratio. This zone also features signage displays from 32 inches to 110 inches, as well as a 27-inch touchscreen kiosk for ordering and a 16-inch LG gram laptop ideal for backend employee needs including content control for displays.

In the Drive-Thru Zone, integrators can experience the sun-defying performance and resilience of LG’s high brightness outdoor displays that range from 22 inches to a bold new 86-inch model that offers 4K Ultra HD resolution and 3,300 nits of brightness, enabling a wide range of drive-thru ordering configurations.

The Education Zone shows how LG signage can be deployed for campus messaging alongside in-class learning technologies such as LG gram laptops and the popular 75-inch LG CreateBoard, a multi-touch digital whiteboard that offers educators enhanced content sharing capabilities and deeper student engagement.

Demonstrating solutions for office, campus or hospitality projects, the Meeting Room Zone presents a variety of large screen solutions including a 105-inch LCD model and a 171-inch LED All-in-One with stereo speakers, which each feature a 21:9 aspect ratio optimized for Microsoft Front Row. This is also where booth visitors can experience the amazing picture quality, color and impact of LG’s MAGNIT technology through a 136-inch All-in-One MicroLED model with a 0.7mm pixel pitch and a build-to-size model with a 0.9mm pixel pitch. An additional marine-grade DVLED display shows that LG is also addressing outdoor spaces, making it an ideal partner for even the most unique projects and needs.

In the Sports Bar Zone, LG shows how various digital displays can be implemented for messaging, entertainment and interactive experiences with its new high-brightness window facing 75-inch display, a 55-inch transparent OLED display, a touch-enabled 30-inch transparent OLED display, and a 65-inch UHD display.

The LG SHIELD Zone showcases LG’s new security platform for webOS™ 6.0 devices, a powerful cybersecurity system with five layers of protection, including Connected Service, Application, OS, System and Hardware. LG’s security platform is invaluable for any business utilizing digital signage, offering protection against a range of cyber threats including hacking, malicious software, ransomware, and more. This software is particularly crucial for businesses that share confidential data and information, as it helps safeguard against intellectual property infringement as well. This zone also highlights a sampling of LG’s latest commercial projection solutions.

Showing that LG has solutions that go beyond traditional display functions, the booth also highlights two versions of the new LG Level 2 EV Charger featuring enclosures by Melitron. One is outfitted with a 22-inch LG display, and the other with a 55-inch LG display, each offering owners messaging opportunities and the ability to develop new revenue streams through paid advertising.

Integrators familiar with LG know that the company’s platforms are a major part of its value and performance proposition, and visitors to the Software Solutions Zone can learn about the new LG Business Cloud, a multi-service SaaS cloud platform that provides integrators and business owners simple access to the powerful capabilities of LG ConnectedCare, LG Pro:Centric Cloud, LG Pro:Centric Stay and LG SuperSign Cloud.

Finally, LG’s 97-inch OLED and a 37-inch stretch displays highlights the “Better Life for All,” program, the company’s robust ESG (environment-social-governance) commitments to people and the planet. The program’s six key focus areas – carbon neutrality, circularity, clean technology, decent workplace, diversity & inclusion and design for all – align with ESG goals of major customers.

Learn more about what LG products to expect at the Step Into Spectacular InfoComm 2024 display booth here.

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Meet Your Digital Self, a Work for Humankind Project Released by Lenovo https://digitalitnews.com/meet-your-digital-self-a-work-for-humankind-project-released-by-lenovo/ Tue, 28 May 2024 15:00:08 +0000 https://digitalitnews.com/?p=10931 Lenovo™ has launched the latest version of its Work For Humankind project, called ‘Meet Your Digital Self’. This initiative emphasizes the potential of smarter technology and AI to drive change and support mental health professionals in tackling the global youth mental health crisis. It addresses the challenges young people face due to the disconnect between [...]

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Lenovo™ has launched the latest version of its Work For Humankind project, called ‘Meet Your Digital Self’. This initiative emphasizes the potential of smarter technology and AI to drive change and support mental health professionals in tackling the global youth mental health crisis. It addresses the challenges young people face due to the disconnect between their real and online lives, with 67% of Gen Z feeling this disparity leads to loneliness and anxiety. Despite 49% of Gen Z finding it easier to express themselves online, 60% wish they could have difficult conversations with family and loved ones in person.

Sarah Kendrick, Clinical Director at Mental Health Innovations, the charity running the UK’s Shout 24/7 text support service said, “One in eight people globally grapple with a mental health condition, with Gen Z experiencing the greatest impact, where that figure rises to one in five. The type of AI innovation in Lenovo’s ‘Meet Your Digital Self’ social experiment shows promise as a way in which generations with different understandings of online personas can meet and understand each other.”

In this first-of-its-kind social experiment, Lenovo pioneered the use of AI made possible by its broad portfolio of technology, from mobile phones and PCs to infrastructure, software, services, solutions, and cloud. The combined technology brought to life the entire online personas of two Gen Z project participants as lifelike avatars capable of having unscripted, natural conversation.

The experiment facilitated impactful, heartfelt conversations between the participants, their family members, and the avatars – conversations that might not have happened otherwise, in real life. The family members either didn’t know about their Gen Z participant’s online world or didn’t understand and accept it: be it their career choices or gender identity. By asking the digital avatars questions and having real-time conversations, each family member gained invaluable insights into their Gen Z loved one’s true self as expressed in the online world and were able to better understand and reconnect in real life. The project is a pioneering proof of concept demonstrating the positive impact technology can have in advancing positive change in the youth mental health epidemic, which has been worsened by their struggle to balance two distinct online and offline identities.

The 3D avatars not only resembled each participant but were built to be able to respond to real-time conversation – adjusting their tones, movements, and facial expressions based on the discussion. To do that the avatars were trained on data that came directly from each participant’s online persona.

According to new research from Lenovo, almost half (48%) of Gen Zs say talking to a trained professional would give them the confidence to talk more openly with the people they love in the real world.

In an effort to expand mental health support and resources for people in need, Lenovo has partnered with several organizations, such as Shout, a free, confidential, 24/7 text messaging service based in the UK; Crisis Text Line, a non-profit organization that provides free, 24/7 confidential text-based mental health support in both English and Spanish for anyone in the US and Puerto Rico; and Anata no Ibasho in Japan. These organizations train real people who are then supervised by mental health professional staff, offering support to millions in need.

The digital versions of the two Gen Z participants were created by weaving together data from across their social media, blog, and forum handles securely with their consent. The data was trained and tested, and the project designed and brought to life with Lenovo devices, services, software, servers, and cloud solutions. This is the first time ever that Lenovo solutions have come together to develop an avatar of this kind. Devices and solutions include Lenovo ThinkStation™ workstations; ThinkCentre™ desktop computers; Lenovo Legion™, ThinkBook™ and Yoga™ laptops; Lenovo tablets; ThinkVision™ monitors and accessories; motorola razr smartphones; ThinkEdge™ SE450 Edge Server; AI Professional Services and Lenovo | Dropbox Cloud Storage.

“Technology can become the bridge that shortens distances, making powerful human-to-human connection faster and more accessible to people in moments of need,” said Dr. Shairi Turner, Chief Health Officer at Crisis Text Line. “Whether someone is in a classroom, at a family event, or lying awake at night, the power of a text conversation with another human offers solace in anonymity and compassion without judgement. It is truly brave to reach out for support.”

Crisis Text Line reports that more than 70% of its texters are under the age of 25. Its text-based service helps people of all ages but was specifically created for young people allowing for on-demand support through text message.

Anyone who sees themselves in these films, struggling to reconcile their online and offline identities and more deeply connect with their friends and family, or who simply needs advice on how to reach out to someone close to them, can reach out for support by messaging Shout (UK), Crisis Text Line (US), or Anata no Ibasho (Japan).

“We recognize the importance of achieving a healthy digital balance for our overall mental wellbeing,” commented Emily Ketchen, global vice president and CMO of Intelligent Devices Group and International Markets at Lenovo.“With huge advancements in AI and smarter technologies, now is the time to explore and pilot creative new ways to use technology like AI thoughtfully and responsibly, for the greater good. Lenovo is uniquely positioned to lead here thanks to having one of the industry’s broadest portfolios of smarter technology—from AI devices to IT solutions—that can work seamlessly together to benefit our society and the next generation. Ultimately, we hope that through our ‘Meet Your Digital Self’ social experiment we can spark meaningful conversations that contribute to the mental wellbeing of individuals and communities worldwide.”

Chinatsu Hoashi, Gen Z participant from Japan comments: “Taking part in the ‘Meet Your Digital Self’ social experiment has definitely helped strengthen relationships with my family. By using technology and AI, I was able to open up more and convey what I always wanted them know. This has had a positive impact on my mental health, as I can finally express feelings I have been avoiding telling people because I was too embarrassed.”

Oscar Jackson-Walsh, Gen Z participant from UK comments: “Taking part in this social experiment has helped me to become more confident and bridge the gap between myself and my online persona. It has also enabled me to have more open conversations with my family around my identity, which has not only made me feel more loved and accepted than ever before, but also less alone and anxious in a family space.”

About Work For Humankind

‘Meet Your Digital Self’ is the latest evolution of Lenovo’s Work For Humankind platform showcasing how technology brings people together for the greater good. What began in 2020 as a way to step into the daily lives of 10 young women driving change in their communities has evolved into a groundbreaking, multi-year movement that showcases technology as a catalyst for impact, from Robinson Crusoe Island to cities and countries around the globe. Work For Humankind delivers on Lenovo’s vision of creating Smarter Technology for All through world-changing innovations.

With ‘Meet Your Digital Self,’ Lenovo creates the next chapter in this exciting campaign and aims to create a meaningful conversation around the positive impact that technology can have on society’s wellbeing, including supporting mental health professionals.

Watch the ‘Meet Your Digital Self’ videos here at the website.

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Improving Pediatric Mental Health Care in the Digital Age https://digitalitnews.com/improving-pediatric-mental-health-care-in-the-digital-age/ Tue, 30 Apr 2024 15:59:49 +0000 https://digitalitnews.com/?p=10684 Children are now born into a digital world, so it’s natural for there to be concerns about the detrimental effects of social media, on a child’s mental health.  Studies have shown a correlation between increased social media use and symptoms of depression, anxiety, cyberbullying, sleep disturbance, and other behavioral problems among young adults. Given these [...]

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Children are now born into a digital world, so it’s natural for there to be concerns about the detrimental effects of social media, on a child’s mental health.  Studies have shown a correlation between increased social media use and symptoms of depression, anxiety, cyberbullying, sleep disturbance, and other behavioral problems among young adults. Given these alarming findings, the role of a pediatrician has never been more critical in identifying and addressing these issues and safeguarding the well-being of their young patients.

The Complexities of Screening for Mental Health Issues

Screening young people for mental health needs is a delicate process that requires a nuanced approach. Pediatricians are required to navigate the delicate balance between probing for personal, social, and clinical information while creating a safe, non-judgmental environment where children feel comfortable sharing their concerns candidly. As an example, many children are reluctant to disclose the extent of their social media activity, their feelings, their interactions, episodes of bullying, etc. especially if they fear that their parents or caregivers may react negatively to their candid answers.

A new wave of screening and triage tools can help providers identify children who may need additional support or confidential services. These tools can be integrated into the pre-arrival check-in process or telehealth platforms, allowing patients to disclose sensitive information privately before their appointment. Some studies have shown that patients are more forthcoming on a remote pre-arrival questionnaire than when they are speaking one-on-one with their doctors or in front of their guardians.

Challenges in Obtaining Honest Answers

One of the significant challenges pediatricians have to grapple with is obtaining honest and accurate information from their young patients. Their reluctance stems from not wanting to share personal information with an adult, but also a fear that their parents might gain access to that information. This can include instances of depression, sexual activity, substance abuse, social media addiction, and domestic violence. This makes it essential for pediatricians to build trust and rapport with the children and their families.

The Role of Multiple Stakeholders in Children’s Health

When addressing the impact of social media and mental health on children, it’s crucial to recognize that pediatricians are just one of the vital stakeholders. Schools, religious institutions, sports teams, special needs programs and other community organizations all play a significant role in shaping a child’s well-being and social media usage. As we say, “It takes a village,” but oftentimes disparate objectives & goals being followed by these stakeholders can cause friction when it comes to a child’s care such as the coach who believes a doctor is too abundantly cautious in suggesting when a child can safely return to the sport.

Ways Technology Can Help

  • Direct, open communication: These allow minors to communicate directly and privately with their providers removing the barrier that a guardian might present.
  • Patient Privacy and Confidentiality: Healthcare organizations need to ensure that their systems and processes comply with privacy regulations like HIPAA. This includes implementing robust security measures to protect sensitive patient data, as well as providing clear privacy policies and consent forms for patients and their parents about how information may be shared with others.
  • Secure Communication Channels: Offering telehealth services requires secure and encrypted communication channels to protect the confidentiality of patient-provider interactions. This could involve implementing video conferencing platforms with end-to-end encryption or secure messaging systems for text-based communication.
  • Separation of Patient Records: Electronic Health Record (EHR) systems should have the capability to separate and restrict access to certain parts of a patient’s record based on sensitivity and age. This would allow young patients to have private conversations with healthcare providers without their parents having automatic access to that information.
  • Age-appropriate Interfaces: Pre-arrival check-in and patient portals should be designed with age-appropriate interfaces and language to ensure that young patients can understand and navigate the system comfortably. This could involve simplified interfaces, visual cues, and clear explanations of confidentiality policies.

Conclusion

Addressing the complex interplay between social media usage, mental health, and overall well-being in minors require a collaborative and multi-faceted approach. While pediatricians play a crucial role in screening for mental health issues and providing medical guidance, it’s essential to recognize the influence of  all the other stakeholders in a child’s life, including schools, religious institutions, sports teams, and community organizations.

By working together and fostering open appropriate communication among all stakeholders, we can create a supportive and nurturing environment that empowers children to make informed decisions about their social media usage, prioritize their mental health, and thrive in today’s digital world.

In addition, by leveraging cutting-edge technologies, pediatricians have the digital tools they need to navigate the complexities of modern healthcare and address the unique challenges posed by social media. To learn more about how these technologies can improve pediatric care, visit the Yosi Health website here.

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Eagle MedWorks Connect Modular Telemedicine Cart System Announced https://digitalitnews.com/eagle-medworks-connect-modular-telemedicine-cart-system-announced/ Fri, 29 Mar 2024 13:00:44 +0000 https://digitalitnews.com/?p=10509 Eagle Telemedicine has introduced the latest Eagle MedWorks Connect modular telemedicine cart system, aiming to reduce the expenses associated with telemedicine services in modern hospitals. This comprehensive telemedicine cart integrates cutting-edge video, audio, and computing technology with industry-compliant telemedicine software. It offers an efficient solution that facilitates swift telemedicine implementation in hospitals. “Increasing access to [...]

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Eagle Telemedicine has introduced the latest Eagle MedWorks Connect modular telemedicine cart system, aiming to reduce the expenses associated with telemedicine services in modern hospitals. This comprehensive telemedicine cart integrates cutting-edge video, audio, and computing technology with industry-compliant telemedicine software. It offers an efficient solution that facilitates swift telemedicine implementation in hospitals.

“Increasing access to care through telemedicine shouldn’t be constrained by cost and technology implementation barriers,” said Jason Povio, CEO, Eagle Telemedicine. “To remove these obstacles, we have developed the Eagle MedWorks Connect modular telemedicine cart. Built, end-to-end, for clinical ease of use and seamless integration with existing hospital technology, the new cart solution is not only cost effective to procure, but even easier to implement, manage and use. It is an integral part of Eagle’s suite of solutions to improve access to care, anywhere.”

The Eagle MedWorks Connect cart and platform streamlines how physicians and patients interact, allowing for a seamless care experience. Architected to be highly scalable and modular, the MedWorks Connect platform integrates best-of-class audio\video functionality with clinical devices allowing for an optimal evidenced-based consultation that’s both economical and clinically optimized.

The modular telemedicine cart has been built to accommodate multiple telemedicine specialties, with a range of device and peripheral options from an interactive stethoscope and pulse oximeter to vital signs monitor, ultrasound probe, a spirometer and more. Offered in a standard PC, an all-in-one PC and a tablet option, the efficient telemedicine cart uses the reliable MEDWORKS telemedicine platform to deliver compliant and efficient integration with a hospital’s EMR along with advanced video and audio communications technology. The small, lightweight cart features a simple, streamlined design and spacious work-surface for flexible and convenient clinical inpatient and outpatient use. Customizable, with configuration options to meet any clinical evaluation requirements, the Eagle MedWorks Connect cart delivers reliable performance at up to 64% lower cost compared to traditional medical carts.

Available now, the Eagle MedWorks Connect cart is an integrated component of an Eagle Telemedicine program. Offering more than 17 telemedicine specialties, Eagle’s custom tailored telemedicine solutions enable sustainable healthcare for hospitals of every size. Read more information on the Eagle MedWorks Connect cart here.

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Status Update: Change Healthcare Cyber Attack https://digitalitnews.com/status-update-change-healthcare-cyber-attack/ Thu, 21 Mar 2024 17:15:06 +0000 https://digitalitnews.com/?p=10399 The situation following the Change Healthcare Cyber Attack continues to cost the United States healthcare system millions of dollars, as well as affecting the lives of patients nationwide. Millions still have difficulty receiving their prescriptions and connecting with insurance for medical services. After weeks of chaos, the United States government has urged healthcare payers to [...]

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The situation following the Change Healthcare Cyber Attack continues to cost the United States healthcare system millions of dollars, as well as affecting the lives of patients nationwide. Millions still have difficulty receiving their prescriptions and connecting with insurance for medical services. After weeks of chaos, the United States government has urged healthcare payers to promptly resolve the digital challenges that providers and pharmacies are encountering. Here is all you need to know about the cyber attack to prepare for UnitedHealth’s full return.

Who is Change Healthcare and What Happened?

Change Healthcare, owned by UnitedHealth Group (UHG), is the United States’ largest processor of medical claims and payment cycle management.  In short, they connect payers, providers, and patients with the U.S. healthcare system, handling one in every third patient record. This company processes 15 billion dollars in healthcare transactions annually making it a clear target for outside threats.

On February 21, Change Healthcare discovered an unauthorized party had gained access to multiple of their IT systems. According to their public filing with The Securities and Exchange Commission, the company immediately took action, isolating the impacted systems.

That said, major damage was already done. Hackers had accessed patient data including social security numbers and encrypted company files. The group demanded a hefty ransom to decrypt these sensitive files and threatened to release the data if payment was not received. Since then, Change Healthcare has been offline, causing payment disruptions for tens of thousands of hospitals, physician groups, and other organizations.

The Fallout

Initial reports focused on pharmacies’ inability to fill medications, but three weeks later, the public saw the severity of the issue. The attack has impacted payments to hospitals, physicians, pharmacists, and other healthcare providers across the country. These providers have been left concerned about their ability to care for patients due to the cash flow and coverage uncertainty. However, this has not stopped them. Hospital systems have found workarounds, seeming to take a step back to the stone age of paper documentation. While this has allowed for essential patient care, likely, a significant amount of money won’t be paid out due to form misplacement and the lack of formal authorizations.

“Assuming that between 5% and 10% of U.S. health care claims are affected by the attack, providers are losing between $500 million and $1 billion in daily revenue.” Compass Point analyst Max Reale estimated the impact, “Cash-constrained operators will begin to feel the full brunt of the slowdown in payments for services between late March and early April, assuming it takes about 30 to 45 days to process a claim and receive payment.”

Update: The Response

After the attack on March 1, Optum, the compromised program of Change Healthcare, stepped in to help. They established temporary funding assistance for short-term cash flow needs.

The notice read, “We understand the urgency of resuming payment operations and continuing the flow of payments through the healthcare ecosystem. While we are working to resume standard payment operations, we recognize that some providers who receive payments from payers that were processed by Change Healthcare may need more immediate access to funding.”

Three weeks post-attack, The U.S. Department of Health and Human Services stepped in. They stated, “In a situation such as this, the government and private sector must work together to help providers make payroll and deliver timely care to the American people.”

Further government action ensued, The White House is moving to remove challenges for healthcare providers and address cybersecurity issues. They plan to distribute emergency funds to providers and suppliers facing cash flow issues. In their statement, they called on UnitedHealth and private sector leaders to do the same.

In addition, The Center for Medicare and Medicaid Services(CMS) has taken steps to reduce disruptions by expediting payments for Medicare providers and suppliers.  Specifically, the attack has resulted in a streamlined process for providers to change clearinghouses to ensure payments and insurance plans while preparing the necessary parties for paper claims and submissions. 

These efforts are aimed at supporting all providers, but specifically smaller systems that face existential concerns such as making payroll and supporting their most vulnerable patients.

As for the six terabytes of stolen data, the hackers held it hostage for a staggering price of 22 million dollars. Due to the sensitive nature of the data, the White House urged UnitedHealth Group to quickly give in to the hackers’ demands. While only time will reveal the true cost of this breach, it is clear it will alter the way the United States Medical associations manage their cyber resilience.

Update: The Hackers

Many have reported their suspicions about the hackers’ identity. UnitedHealth suspects the attack was nation-state-associated. The media supports this claim, pointing a finger at ALPHV, also known as BlackCat. This well-known ransomware group has had many names over the years claiming responsibility for other major attacks globally including universities, government agencies and companies in the energy, technology, manufacturing, and transportation sectors. A recent notable attack was the Colonial Pipeline shutdown in 2022. Their hack and rebrand practice has made them the target of law enforcement agencies worldwide. 

Since payment was posted, BlackCat has shut down all of its servers and ransomware sites. In fact, on March 4, when payment was processed, the group uploaded a fake law enforcement seizure banner.

Security researcher Fabian Wosar commented, “BlackCat did not get seized. They are ‘exit scamming’ their affiliates.” And exit scamming they were.

Assumed BlackCat actors claimed their associates screwed them over, and as a response, they intend to sell the ransomware’s source code for 5 million dollars. 

Update: On the Lookout

There is no real way to know if any of the stolen data was leaked or if the ransomware’s source code will be used again. This makes it vital to increase all organizations’ cyber resilience and keep on the lookout for ALPHV/BlackCat’s rebranded comeback.

Since the hack, the company has been working diligently to safely return online. On March 7, the company restored 99% of Change Healthcare pharmacy network services and on March 15, Change Healthcare’s electronic payments platform began proceeding with payer implementations. The company has scheduled further network testing and software checks starting on March 18.

Protecting Your Organization

This hack reminds all of us how volatile our systems can be, and how important it is to remain proactive with security. Digital IT News received commentary from Netwrix’s VP of Security Research, Dirk Schrader regarding the best way to protect your organization from threat actors such as BlackCat.

“High dependency of our day-to-day living on proper functioning supply chains is our reality. High-profile attacks affect hundreds of thousands of individuals. Colonial Pipeline or MoveIT stories, attacks on IT service providers like Kaseya and Materna, to name a few, might vary in scale and vertical, but all of them prove the need for a coordinated approach to increase the cyber resiliency of vital services like healthcare, energy, water, transportation, etc. “The domino effect of an infiltration of the supply chain can be devastating. Cyber resilience is defined as the ability to deliver the intended outcome despite adverse cyber events, and critical infrastructure is not limited to internal security incidents.

He later outlined precautions, “Organizations that are part of a critical infrastructure should pay special attention to ensuring they might effectively operate under the ongoing attack and regularly assess the risks associated with their supply chain.” He recommended all third-party dependencies should implement, or reexamine a response plan to cover scenarios such as these. 

This hack has reminded the world how imperative strong cyber security truly is. Looking forward, we have sneaking suspicions this breach will permanently alter how healthcare needs will be processed and secured.

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IGEL Collaborates with Insentra and Insight to Assist Western Health https://digitalitnews.com/igel-collaborates-with-insentra-and-insight-to-assist-western-health/ Mon, 18 Mar 2024 19:00:27 +0000 https://digitalitnews.com/?p=10369 Western Health has selected IGEL to modernize its endpoint infrastructure and streamline its management systems, with support from its technology consulting partners, Insentra and Insight. “We chose IGEL due to its functionality and support of multiple usage scenarios and environments Western Health uses, which allowed us to significantly improve the sustainability of our current hardware [...]

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Western Health has selected IGEL to modernize its endpoint infrastructure and streamline its management systems, with support from its technology consulting partners, Insentra and Insight.

“We chose IGEL due to its functionality and support of multiple usage scenarios and environments Western Health uses, which allowed us to significantly improve the sustainability of our current hardware investment,” said Cameron McBride, Director, Digital Technology Services, Western Health. “IGEL integrates well with Imprivata and makes connecting to multiple hosted services, including our Cerner EMR software, using the latest clients easy. It also saved Western Health money as we could continue to use 1,000 thin clients sustainably, which would not have hardware vendor support when directed to the new Microsoft Disaster Recovery AVD solution being implemented. Changing to the IGEL OS on the devices provided an improved and supported solution.”

Overcoming technology challenges and meeting success criteria with IGEL
Western Health identified multiple challenges as the organization moved forward on modernizing its endpoint infrastructure to align with the investment made in updating its virtual desktop solutions. The business had set key criteria for the modernization project in the areas of cyber security; high availability; interoperability with key internal services; serviceability by IT and users; and, hardware integration. In selecting IGEL, Western Health conducted a Proof of Value (PoV) exercise and found the IGEL solution met all the required criteria.

Brian Riegels-Morgan, a Senior Consultant at Insentra, said, “IGEL’s pre-sales and support teams played pivotal roles in the successful Proof of Value (PoV), deployment, and overall customer acceptance of our services. Western Health’s comprehensive utilization of IGEL in conjunction with Citrix, Imprivata, Microsoft AVD, includes the creation of public use kiosks. These kiosks grant users access to various applications, including Zoom, LibreOffice, web browsers, and other applications, delivering a more streamlined and efficient experience for patients and visitors, while ensuring the security of sensitive information.”

Overall, the deployment of IGEL at Western Health has notably enhanced user performance. McBride added, “These improvements were evident during the pilot phase initially intended for 50 devices. The overwhelmingly positive feedback prompted the rapid expansion of the pilot to encompass over 200 devices as business users recognized the enhanced functionality provided by IGEL OS.”

“Today’s healthcare organizations face the challenge of securing their endpoint infrastructure while operating on a tight budget,” said Matthias Haas, CTO, IGEL. “IGEL’s Preventative Security Model helped Western Health address the security challenges they face by eliminating endpoint vulnerabilities exploited by bad actors. Further, by supporting change management and end-user communication, we have enhanced the end-user experience while reducing the financial strain for the organization by extending the life of their endpoint hardware. This is a great example of how large healthcare organizations can benefit from deploying IGEL.”

To read more about how Western Health improved endpoint management sustainability, improved security, and enhanced the user experience with IGEL, read the case study here.

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Healthcare Technologies Improve Staff and Patient Experiences with LG https://digitalitnews.com/healthcare-technologies-improve-staff-and-patient-experiences-with-lg/ Mon, 11 Mar 2024 17:00:40 +0000 https://digitalitnews.com/?p=10302 Illustrating the impact of cutting-edge display solutions on both staff and patient experiences within modern healthcare settings, LG Business Solutions USA is showcasing its extensive array of comprehensive technologies at HIMSS 2024. Healthcare professionals visiting HIMSS 2024 at the West Hall of the Orange County Convention & Visitors Center can tour multiple dedicated product demo [...]

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Illustrating the impact of cutting-edge display solutions on both staff and patient experiences within modern healthcare settings, LG Business Solutions USA is showcasing its extensive array of comprehensive technologies at HIMSS 2024.

Healthcare professionals visiting HIMSS 2024 at the West Hall of the Orange County Convention & Visitors Center can tour multiple dedicated product demo zones that show how the “One LG” approach provides health professionals with a one-stop technology resource for virtually every area of the hospital, including everything from diagnostics to nurse station thin clients and patient room TVs to backend computing.

“LG has deepened and expanded its focus on delivering innovative displays, computing solutions and diagnostic equipment for the healthcare market after completing an extensive tour of some of the United States’ largest healthcare facilities over the past year to better understand pain points and contemporary hospital needs,” said Nicolas Min, president, LG Business Solutions USA.

A visit to LG’s booth begins with the exterior-facing Reception Area and Nurse Station Zone that demonstrate the unique advantages of deploying LG’s Ultra Stretch and Transparent OLED displays as digital signage for wayfinding, employee and visitor communications, alerts and more.

This zone also showcases the power and multi-user capabilities of the new 24-inch (23.8-inch diagonal) All-in-One Thin Client (model 24CR661). Available in black, it offers hospitals a powerful, secure shared computing solution with a 1920×1080 LG IPS panel, an integrated FHD webcam and instant login enabled through a dual-band RFID reader at the base of the screen. Use cases and simplicity are expanded through the inclusion of integrated speakers and a microphone. The thin client is available in six variants offering either an Intel® Pentium or Celeron processor and choice of Windows 10 IoT, IGEL OS Stratodesk NonTouch OS or no OS, each with a unique SKU.

Another 24-inch All-in-One Thin Client (model 24CR671) with a built-in webcam will be shown on an Ergotron mobile cart, demonstrating how nurses, physicians and other staff members can access electronic medical records and enter patient data via a workstation on wheels. This white model also complies with IEC 60601 standards for medical electrical equipment.

Next is the Patient Room Zone, where LG’s 32- and 43-inch Patient Engagement Boards (series ML5K) and 15.6-inch bedside swing arm Personal Healthcare Smart Touch TV (model 15LN766A) show how patient experiences and enjoyment can be improved through simple-to-use technology and real-time information sharing.

The Patient Engagement Boards combine the security enabled through electronic medical records with the familiar experience of a personalized information board. The smart signage display is UL-listed for hospitals, and the 32-inch model can be powered over ethernet to simplify installation in existing patient rooms. Both sizes offer built-in stereo speakers and LG’s webOS™ 6.0 software.

The 15.6-inch Smart Touch Screen TV provides patients with an easy-to-use FHD 1080p touchscreen display that can offer access to games, apps, control of a separate in-room TV, and direct content playback utilizing integrated stereo speakers or the included headphone jack. The UL certified TV features industrial design that meets ISO 22196 standards for antimicrobial properties, making it the ideal bedside entertainment companion for a hospital stay.

Rounding out the Patient Room Zone is an advanced 55-inch 4K Ultra HD smart TV, one of the most popular healthcare TV models from LG Business Solutions, known as the leading provider of hospital TVs in the United States. Model 55UN672M is UL listed for hospitals and features the Pro:Centric® platform with webOS™ 22, along with Pro:Idiom® digital rights management and embedded b-LAN capability. The zone also examines how LG’s various commercial projectors can be deployed in patient rooms.

As booth visitors continue to the Admin/Back Office Zone, they can learn how LG’s solutions address various operational needs including meetings and presentations with LG’s 75-inch CreateBoard, 55-inch One:Quick Works display, 14-inch mobile thin client laptop and multiple thin client arrangements including two-piece solutions combining 28-inch to 49-inch monitors with a cloud-connected thin client box. An adjacent table hosts a wide range of the popular LG gram laptops ranging from 14 inches to 17 inches.

Catering to the needs of many health care professionals who after the pandemic are continuing to work remotely, the Home Office Zone features a range of LG solutions meant to enhance remote healthcare work ranging from mobile thin clients and portable monitors to a One:Quick Flex display and a new curved 34-inch UltraWide™ QHD All-in-One Thin Client (model 34CR65).

The curved 3440×1440 display provides a 21:9 canvas with the ability to connect two additional 4K displays, enabling a wide range of uses across disciplines. Combining a minimalist design and quiet, fan-less operation with ergonomic height and tilt adjustment, LG offers six variant SKUs to enable a streamlined, productive workspace without clutter.

“In general, technology is most valuable and useful when it either simplifies existing processes or offers new advantages, which is true of every healthcare product we make,” Min said. “Whether it’s streamlining nurse logins with RFID-accessible thin clients or providing real-time updated scheduling and patient information through patient room digital displays, we are committed to enhancing operational security, reliability and functionality to help create tomorrow’s healthcare.”

Showcasing the brand’s breadth, booth visitors will also see LG’s 31-inch 12MP (4,200×2,800) Diagnostic Monitor, which is FDA-approved for mammography, offers special viewing modes, 6 Hot Keys for rapid switching between screen modes, adjustable ergonomic monitor stand for added flexibility, and external lighting that increases readability in darkened environments. With a brightness of 1200 nits and a 1500:1 contrast ratio, the monitor ensures accuracy needed for assessment of medical images.

“LG’s class-leading technologies enable enhanced experiences and improved efficiencies for both providers and patients,” Min concluded, “and we are dedicated to helping healthcare organizations and hospitals optimize operations as they work to deliver the future of healthcare with cutting-edge technologies and capabilities.”

To learn more about LG’s healthcare products, visit the website here.

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Userful’s Data Dashboards Revolutionizes Mission-Critical Healthcare Operations https://digitalitnews.com/userfuls-data-dashboards-revolutionizes-mission-critical-healthcare-operations/ Mon, 11 Mar 2024 17:00:10 +0000 https://digitalitnews.com/?p=10304 Userful Corporation introduces its groundbreaking data dashboards solution, revolutionizing the distribution of visual information for essential healthcare operations. By utilizing the Userful Infinity Platform, this industry-first solution empowers healthcare professionals to significantly enhance service quality and patient outcomes. Userful’s Data Dashboards is the only solution in the industry that offers centralized access to data, seamlessly [...]

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Userful Corporation introduces its groundbreaking data dashboards solution, revolutionizing the distribution of visual information for essential healthcare operations. By utilizing the Userful Infinity Platform, this industry-first solution empowers healthcare professionals to significantly enhance service quality and patient outcomes.

Userful’s Data Dashboards is the only solution in the industry that offers centralized access to data, seamlessly integrating with top-tier Electronic Health Records (EHR) operations platforms and business intelligence platforms such as Epic, Vida, PowerBI, Tableau, and Siemens. These integrations ensure a cohesive central approach to data management in the healthcare industry while ensuring accessibility to the right teams without compromising security or patient confidentiality.

The ability to enable quick decision-making based on real-time data is critical in modern healthcare. The solution allows healthcare professionals to securely aggregate and distribute visual metrics in real-time within a single platform elevating overall operational performance.

“This solution is a game-changer. By leveraging the Userful Infinity Platform, we’re empowering healthcare professionals with the data they need to make informed decisions that save time, improve efficiency and ultimately, save lives,”said, John Marshall, CEO, Userful.

Traditional dashboard solutions face challenges such as data accessibility, secure integration of multiple tools, and high software licensing costs. Userful’s data dashboards go beyond traditional solutions and address these issues by creating a secure API-based connection, reducing the number of licenses, and providing a centralized hub for visualizing and distributing vital information across nurses’ stations, waiting rooms, emergency departments, meeting rooms, and admin areas.

Userful’s data dashboards solution is transforming healthcare operations:

  • Reduce wait times: Monitor patient flow and optimize scheduling to minimize patient frustration.
  • Optimize bed management: Gain real-time bed occupancy to ensure efficient patient placement.
  • Staffing visibility: Track staff availability for improved resource allocation.
  • Appointment scheduling: Boost patient access to care with clear appointment availability.
  • Inventory management: Monitor critical supplies and equipment to avoid stockouts.
  • Surgery suite efficiency: Track status for smoother surgical workflows.

Userful’s  data dashboards solution will be showcased through exclusive executive meetings at HIMSS 2024, demonstrating its commitment to innovation in healthcare operations.

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Rural Care Alliance Extends Eagle Telemedicine Specialty Services https://digitalitnews.com/rural-care-alliance-extends-eagle-telemedicine-specialty-services/ Tue, 13 Feb 2024 16:00:43 +0000 https://digitalitnews.com/?p=10082 Eagle Telemedicine introduced the Eagle Rural Care Alliance, aimed at enhancing access to telemedicine specialty services. This initiative facilitates collaborations among rural facilities to optimize cost-effectiveness and ensure access to vital specialties for their communities. By consolidating the needs of multiple hospitals, the program offers economically feasible access to telemedicine specialists in manageable increments. Consequently, [...]

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Eagle Telemedicine introduced the Eagle Rural Care Alliance, aimed at enhancing access to telemedicine specialty services. This initiative facilitates collaborations among rural facilities to optimize cost-effectiveness and ensure access to vital specialties for their communities. By consolidating the needs of multiple hospitals, the program offers economically feasible access to telemedicine specialists in manageable increments. Consequently, rural and community hospitals can provide specialty clinics to local patients who might otherwise forego treatment or face extensive travel for specialized care.

“At Eagle, our mission has always been to serve the underserved and improve patient outcomes by enhancing access to care,” said Jason Povio, CEO, Eagle Telemedicine. “The past challenge has been that smaller rural hospitals might not have the patient volume to reserve certain physician specialties. Our new Eagle Rural Care Alliance is solving this problem by bundling hospitals with similar needs together to cost-effectively meet the minimum volume requirements to reserve telemedicine specialists. As a result, even hospitals with extremely low patient volumes can affordably offer the specialty clinics their communities need.”

According to STAT, more than 15% of Americans, or approximately 46 million people, live in rural areas, but only 10% of the nation’s doctors practice in these communities. Most of these physicians are primary care and family physicians, not the physician specialists needed to treat and deliver therapies and management for more critical illnesses and diseases. This presents a healthcare divide that leaves rural communities without the access required to improve their health outcomes.

“Telemedicine is revolutionizing rural healthcare by breaking down geographical barriers and ensuring that specialized medical expertise reaches every corner of our communities,” said Alan Morgan, CEO, National Rural Health Association (NRHA). “This initiative marks a crucial step in bridging the healthcare divide in rural areas, empowering patients with access to quality care, regardless of their location.”

The Eagle Rural Care Alliance is offered to hospitals of every size and location across 17 physician specialties. From Tele-Cardiology and Tele-Neurology to Tele-Oncology, Tele-Infectious Disease, Tele-Nephrology and more than 12 additional specialties, physician specialists can be made available in fit-for-purpose designed blocks per month. This makes specialty clinics affordable and available to any rural hospital or healthcare facility and increases overall access to care for patients in the communities these hospitals serve.

“The concept seems so simple and is based on the premise that together we can do more,” added Povio.  “We are excited for the future of rural healthcare and the role we have to play in driving care forward.”

“Rural residents often face difficulties when it comes to accessing healthcare services, particularly specialized care. Significant obstacles such as long distances, high costs, and missed work hinder their access to healthcare services. Failure to access these services can result in unmet healthcare needs, contributing to health disparities,” said Amie Powell, Chief Operations Officer and Clinic Administrator, Goodland Regional Medical Center and Rawlins County Health Center. “By collaborating with Eagle Telemedicine and other rural hospitals in our network, our rural patients can now receive specialist care at our local healthcare facility, and local healthcare providers can access subspecialists’ expertise. This significantly reduces the need for extensive travel for care, making healthcare services more accessible to rural populations.”

The Eagle Rural Care Alliance is available now to any hospitals needing increased access to board certified specialty physicians to serve patients in their community. Learn more about the growing suite of Eagle Programs and Specialty Services here. Register here to see how your facility may qualify for the Eagle Rural Care Alliance program across any of Eagle’s 17 specialties.

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Clinical Nutrition Services at Aramark Links Hospital Inpatients Digitally https://digitalitnews.com/clinical-nutrition-services-at-aramark-links-hospital-inpatients-digitally/ Wed, 10 Jan 2024 15:49:47 +0000 https://digitalitnews.com/?p=9795 Aramark introduced a new program initiative aimed at utilizing cloud-based technologies to remotely link their highly skilled clinical dietitians with hospital patients. The program includes a first-of-its-kind technology service agreement with Teladoc Health, where Aramark can offer communication technologies to hospitals leveraging Teladoc Health’s Solo platform integrated with Microsoft Teams. Aramark is also able to [...]

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Aramark introduced a new program initiative aimed at utilizing cloud-based technologies to remotely link their highly skilled clinical dietitians with hospital patients.

The program includes a first-of-its-kind technology service agreement with Teladoc Health, where Aramark can offer communication technologies to hospitals leveraging Teladoc Health’s Solo platform integrated with Microsoft Teams. Aramark is also able to facilitate the program through a hospital’s existing telehealth platform. Participating hospitals must have a clinical nutrition service agreement with Aramark.

“We are pleased to offer hospitals this innovative and customizable new program to connect our clinical dietitians with their patients,” said Bart Kaericher, President, and CEO of Aramark Healthcare+. “Utilizing Teladoc Health’s technology will help us enable vulnerable patients in underserved areas to better receive care as lack of technology or physical location will no longer be barriers.”

Aramark’s program is thoroughly vetted with each state’s regulations to ensure patient privacy and to comply with individual payer requirements. Hospitals choosing Aramark’s telehealth program will have access to a regulatory compliant medical nutrition therapy program, trained clinical dietitians, Teladoc equipment hardware, services, technical support, and remote device monitoring.

Like nurses, clinical dietitians are in high demand and many hospitals, particularly in rural locations, face hiring shortages. Through this service, Aramark can link its state licensed clinical dietitians with inpatients at hospitals hundreds of miles away.

“In addition to providing patients with greater access, this technology also helps us to recruit more clinical dietitians,” Kaericher added. “Now they can perform their jobs across a wide range of clients in the states where they are licensed.”

An example of the flexibility was captured at Aramark’s pilot site at the University Medical Center in Lubbock, Texas. The time to fill a vacant clinical dietitian position at UMC Lubbock is 6 months, and when one of the clinicians needed to temporarily relocate to another part of Texas, UMC Lubbock became the first pilot site. Using the hospital’s technical platform, the leadership team and clinician completed all Aramark program requirements within two months, and she was able to continue to work full time as a pediatric dietitian. She is currently attending rounds, assessing, and educating patients, and continues to be a vital part of the medical team.

“Medical nutrition therapy is an important aspect of our care team and the innovation offered with the Aramark program has enabled us to leverage technology to retain difficult to recruit dietitians and continue to provide, safe, high-quality care to our patients,” said Jeff Hill, Senior Vice President of Support Services and Government Relations at the University Medical Center in Lubbock.

Learn more about Aramark and the clinical nutrition services available.

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