Endpoints – Digital IT News

Step Into Spectacular at LG’s InfoComm 2024 Showcase

Taylor Graham — Mon, 10 Jun 2024 17:00:46 +0000

LG Business Solutions USA is showcasing a stunning lineup of commercial digital displays, ad-enabled EV chargers, laptops, projectors, system management software, and more at InfoComm 2024. Attendees will discover how these innovations can enhance business communications, streamline daily operations, improve user experiences, and generate new opportunities for differentiation and recurring revenue in nearly any commercial setting.

According to LG Business Solutions USA’s Head of Marketing Dave Bacher, with more than 40 innovative LG products on display, booth visitors can “Step Into Spectacular” and experience cutting-edge solutions to suit a wide array of commercial projects.

“LG is leading the way forward at InfoComm 2024 with groundbreaking displays, business tools and control capabilities, empowering integrators and business owners to deploy easy-to-use systems that deliver consistently excellent experiences for business owners, employees and customers,” Bacher said. “From retail stores and drive-thrus to offices and schools, integration pros are using LG’s vast selection of displays, laptops, EV chargers and intuitive software solutions to help commercial customers outfit virtually any size property with impressive visual experiences and real-time content control.”

As they approach the LG booth (W2125), they will be wowed by the giant new 1.9mm fine-pitch “Kinetic LED” designed for diverse settings such as shopping malls and airports. The striking installation presents a 20-foot-wide by 12-foot-tall kinetic screen consisting of several LED fine pitch (model LSBC019) panels that move in sync with atmospheric music to display vibrant digital art. The display offers high-dynamic range capability with a wide color gamut and high contrast ratio that make it ideal for presenting eye-catching imagery, including generative content. Installation and panel alignment are simplified through a click-and-lock system, even when used on a 90-degree corner to create a seamless multi-side visual experience.

Once inside the booth, visitors can browse through multiple zones that exhibit various technologies and solutions suited to distinct commercial sectors.

MicroLED displays can be found throughout LG’s booth, including the new 136-inch Next Generation MicroLED and 118-inch All-in-One with a 0.6mm pixel pitch that can instantly turn any space into a captivating media experience. The MAGNIT MicroLED with Variable Refresh Rate (VRR) will also be on display. This model delivers excellent low-grayscale performance, ensuring superior image clarity and enabling users to see exactly what’s happening during the darkest scenes. The MAGNIT MicroLED display is also certified for color consistency over a wide viewing angle.

In the Luxury Retail Zone, attendees can preview the impact of LG’s double-sided display that features an 86-inch LED for window viewing and a 75-inch LCD for customer messaging indoors, a retail concept display that leverages a 30-inch Transparent OLED display, a 55-inch Transparent OLED that offers unique content opportunities and a 37-inch Ultrawide Stretch display that enables banner or column messaging to maximize space utilization.

The tech immersion continues in the Café and Bakery Zone, where the brand shows additional applications for its Transparent OLED displays including a touch-capable model. Another highlight is the upcoming 79-inch Stretch display that offers a 1.5mm, 1.8mm or 2.5mm pixel pitch and 32:9 aspect ratio. This zone also features signage displays from 32 inches to 110 inches, as well as a 27-inch touchscreen kiosk for ordering and a 16-inch LG gram laptop ideal for backend employee needs including content control for displays.

In the Drive-Thru Zone, integrators can experience the sun-defying performance and resilience of LG’s high brightness outdoor displays that range from 22 inches to a bold new 86-inch model that offers 4K Ultra HD resolution and 3,300 nits of brightness, enabling a wide range of drive-thru ordering configurations.

The Education Zone shows how LG signage can be deployed for campus messaging alongside in-class learning technologies such as LG gram laptops and the popular 75-inch LG CreateBoard, a multi-touch digital whiteboard that offers educators enhanced content sharing capabilities and deeper student engagement.

Demonstrating solutions for office, campus or hospitality projects, the Meeting Room Zone presents a variety of large screen solutions including a 105-inch LCD model and a 171-inch LED All-in-One with stereo speakers, which each feature a 21:9 aspect ratio optimized for Microsoft Front Row. This is also where booth visitors can experience the amazing picture quality, color and impact of LG’s MAGNIT technology through a 136-inch All-in-One MicroLED model with a 0.7mm pixel pitch and a build-to-size model with a 0.9mm pixel pitch. An additional marine-grade DVLED display shows that LG is also addressing outdoor spaces, making it an ideal partner for even the most unique projects and needs.

In the Sports Bar Zone, LG shows how various digital displays can be implemented for messaging, entertainment and interactive experiences with its new high-brightness window facing 75-inch display, a 55-inch transparent OLED display, a touch-enabled 30-inch transparent OLED display, and a 65-inch UHD display.

The LG SHIELD Zone showcases LG’s new security platform for webOS 6.0 devices, a powerful cybersecurity system with five layers of protection, including Connected Service, Application, OS, System and Hardware. LG’s security platform is invaluable for any business utilizing digital signage, offering protection against a range of cyber threats including hacking, malicious software, ransomware, and more. This software is particularly crucial for businesses that share confidential data and information, as it helps safeguard against intellectual property infringement as well. This zone also highlights a sampling of LG’s latest commercial projection solutions.

Showing that LG has solutions that go beyond traditional display functions, the booth also highlights two versions of the new LG Level 2 EV Charger featuring enclosures by Melitron. One is outfitted with a 22-inch LG display, and the other with a 55-inch LG display, each offering owners messaging opportunities and the ability to develop new revenue streams through paid advertising.

Integrators familiar with LG know that the company’s platforms are a major part of its value and performance proposition, and visitors to the Software Solutions Zone can learn about the new LG Business Cloud, a multi-service SaaS cloud platform that provides integrators and business owners simple access to the powerful capabilities of LG ConnectedCare, LG Pro:Centric Cloud, LG Pro:Centric Stay and LG SuperSign Cloud.

Finally, LG’s 97-inch OLED and a 37-inch stretch displays highlights the “Better Life for All,” program, the company’s robust ESG (environment-social-governance) commitments to people and the planet. The program’s six key focus areas – carbon neutrality, circularity, clean technology, decent workplace, diversity & inclusion and design for all – align with ESG goals of major customers.

Learn more about what LG products to expect at the Step Into Spectacular InfoComm 2024 display booth here.

LG CreateBoard and IGEL Spearhead a Digital Signage Revolution

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IGEL Advances in OT and IoT by Integrating LG’s Large-Screen Digital Displays

Taylor Graham — Tue, 04 Jun 2024 14:00:44 +0000

IGEL has announced its goal to provide a secure, seamless, and engaging digital experience on commercial large-screen digital displays from LG Business Solutions. This enhanced strategic collaboration with LG Electronics extends beyond the well-known LG thin-client devices powered by IGEL OS, marking IGEL’s expansion into the operational technology (OT) and Internet of Things (IoT) sectors.

The new LG initiative for large-screen digital displays, initially targeting healthcare facilities, will leverage the IGEL Preventative Security Model to help minimize the attack vectors. Using a secure Linux operating system, the IGEL OS delivers a solid Zero Trust foundational approach to IT security. With the IGEL OS, customers across various industries and sectors will be able to securely and effortlessly manage content on a variety of LG large-screen digital displays.

“LG’s commercial display solutions are revolutionizing how organizations manage, process and communicate information to the masses in various vertical markets,” said Jim Airdo, Senior Vice President of Strategic Alliances, IGEL. “Our expanded strategic collaboration opens doors for customers from health care and ultimately other industries, empowering them to create seamless digital environments that captivate and inform audiences, essentially without risk or compromise.”

“Over the years, our mutual customers and partners have reaped the rewards of our collaboration, enjoying enhanced flexibility for their cloud-enabled digital workspaces,” said Michael Kosla, senior vice president, LG Business Solutions USA. “Now, IGEL’s expansion into the operational technology market takes their secure, engaging digital experience to large-screen LG commercial displays for the first time.”

At the heart of the IGEL-LG collaboration is a shared dedication to enhancing the customer experience. IGEL’s cloud-based software solution will allow users in the health care market to access many cloud solutions tailored for LG digital signage, interactive displays and video walls, all within a user-friendly management environment.

For more information on using IGEL OS with LG devices including large-screen digital displays, visit the website here.

Healthcare Technologies Improve Staff and Patient Experiences with LG

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BIC, LG’s Latest Business Innovation Center has Opened in New Jersey

Taylor Graham — Tue, 21 May 2024 14:00:35 +0000

LG Business Solutions USA has opened its newest Business Innovation Center (BIC), a remarkable 3,600-square-foot showroom located at LG Electronics’ North American headquarters in Englewood Cliffs, New Jersey.

The new BIC center provides resellers, partners and customers with a one-stop technology showcase that demonstrates LG’s full portfolio of innovative commercial technologies and wide-ranging business solutions. This newest location joins LG Business Innovation Centers in Atlanta, Chicago and Los Angeles.

According to David Bacher, head of marketing at LG Business Solutions USA, the latest LG BIC assists business-to-business (B2B) partners and customers as they research and plan for the future of their workspaces, customer environments and commercial establishments.

“Our new LG BIC offers integrators and commercial customers a gallery-like experience where each awe-inspiring exhibit evokes new opportunities made possible by the latest LG innovations,” Bacher said, highlighting digital signage displays, DVLED solutions, projectors, gram laptops, edge computing products, IT solutions, EV chargers, CLOi autonomous mobile robots, medical displays and more. “We want this showroom to be a reference for technology professionals and businesses across the northeast as they consider new tech-enabled solutions and experiences for every location from hospitals and retail stores to restaurants and entertainment venues.”

Designed as a walk-through experience, BIC visitors are welcomed by LG’s full line of CLOi autonomous mobile robots including CarryBot, GuideBot and ServeBot, alongside an impressive wall-sized LG DVLED (direct-view light-emitting diode) display.

Continuing through the entrance, the next area houses numerous large-scale LG DVLED displays demonstrating a variety of sophistication and use cases including a 217-inch UHD-quality MAGNIT display that leverages a colorful mosaic of Micro LED chips to deliver stunning images with vivid colors, breathtaking contrast, and ultra-fine detail. A number of All-in-One DVLED models up to 163 inches in size show how easy it can be to add a large, dramatic canvas to any space with built-in processing and stereo speakers that simplify design and installation.

Visitors then proceed to the EV charger section to learn how multiple models of LG’s recently-launched electric vehicle charging stations suit commercial charging needs for various B2B customers from hotels and restaurants to hospitals and schools to stadiums and offices.

The nearby computing area offers hands-on experience with LG gram laptops ranging from 11 inches to 17 inches and a large variety of IT and desktop solutions including monitors up to 49 inches with 4K and ultrawide options, thin client all-in-ones and thin client boxes for flexible edge computing.

LG’s commercial line of ProBeam and CineBeam projectors is the next visible display, which sits directly across from a dedicated room for digital signage that demonstrates how LG’s catalog has something for every need and every location. The digital signage exhibit includes LCD displays up to 110 inches, LG Ultrastretch displays with aspect ratios up to 58:9 to bring unused and leftover space to life, a 4K Gallery OLED display, outdoor-rated displays and the amazing LG Transparent OLED display that opens up new worlds of creativity.

The next stop shows off LG’s growing family of medical solutions. It features a variety of digital displays including diagnostic monitors, radiology monitors, surgical monitors and computer monitors with special features such as unique aspect ratios for optimized viewing of medical images and documents. This space also highlights LG’s line of portable DXD X-ray detectors that deliver clear images and enhanced convenience through a long-lasting battery and durable design.

The BIC’s final section demonstrates why LG is the leading television provider to the U.S. lodging and hospitality industry, showing off a variety of commercial-grade Smart Hotel TVs in 55- and 75-inch sizes with up to 4K Ultra HD resolution. Each model includes the powerful LG Pro:Centric Smart platform that enables use of modern solutions including content streaming and interface customization. Plus, LG hotel TVs are now equipped with Alexa for Hospitality and Apple Airplay capabilities to bring the comfort and convenience of home to the hotel experience.

“The NJ BIC is a technological playground for integrators to show clients the vast possibilities offered by implementing LG commercial technologies, and to experience how they truly look, feel and operate to aid their decisions and generate excitement about making new investments,” Bacher said. “We’re excited to build on the success of our Los Angeles, Chicago and Atlanta BICs to give northeast businesses all the information and experience they need to outfit their next forward-looking school, store, attraction, restaurant, transit hub, hospital ward or any other public location with class-leading technologies.”

The new BIC is a centerpiece of the LG North American Headquarters Innovation Campus, which is a showcase for environmentally friendly design, having achieved Leadership in Energy and Environmental Design (LEED) Platinum certification, the highest-level rating that distinguishes buildings that promote employee well-being, are energy and water efficient, and preserve open space and ecosystems. The campus is one of only 10 new construction buildings in New Jersey to earn the LEED Platinum distinction.

The 350,000-square-foot building’s design has been applauded by conservation groups for protecting the iconic vistas and integrity of the nearby Palisades Park, a national natural and historic landmark. For the new corporate campus, which had a pandemic opening in 2020, LG created 50 percent more green space on the 27-acre site, maintained woodlands and wetlands and planted more than 1,500 new trees native to New Jersey.

For more information about the NJ BIC and the other sites, visit the website here.

Healthcare Technologies Improve Staff and Patient Experiences with LG

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DCV Integrated with Leostream and Amazon to Elevate Remote Desktop Access

Taylor Graham — Wed, 15 May 2024 19:00:23 +0000

Leostream has revealed its plans to broaden its range of solutions by partnering with Amazon to incorporate and distribute NICE DCV, Amazon’s cutting-edge remote display and streaming protocol, as part of Leostream’s product lineup. This advanced DCV protocol is specifically designed for environments demanding high-performance graphics, suitable for deployment on Amazon Elastic Compute Cloud (Amazon EC2), Amazon WorkSpaces Core, and any other on-premises or cloud environment supported by Leostream.

DCV is designed to securely deliver remote desktops and application streaming from AWS or a data center to the end user’s device, enabling even graphics-intensive applications to display remotely without high-end workstations. The DCV streaming protocol integrates with the Leostream Remote Desktop Access Platform to allow high-performance computing (HPC) and sophisticated imaging/video applications, running on both Windows and Linux, to be used on a remote user’s device.

Native DCV clients are available for Windows, Linux, and macOS, and an HTML5 client is available for browser-based access. Native clients support 4K resolution, multiple monitors, and features including stylus/touchscreen support, USB devices, multi-channel audio, smartcards, and file transferring.

Enterprises use EC2 and Leostream together to provision highly powered end-user machines backed by the flexibility and resiliency of AWS, so their workers have remote access to a performant, secure, elastic architecture. Leostream provides advanced identity management and authentication to ensure the security of data and assets and offers policy-based management and administrative features that simplify IT even for large pools of remote workers, large datasets, and environments combining EC2 and on-prem resources. Leostream also supports nearly all other major display protocols, so its customers can combine DCV with others based on the employee’s task and role.

“This collaboration gives our team more resources to help architect the ideal infrastructure for customers with resource-intensive workloads like media, scientific research, energy, and finance,” said Randy Foster, Leostream VP of Sales and Marketing. “The NICE DCV protocol is an excellent option for giving remote access to engineering, design, editing, analytics, or other advanced applications running in the cloud with an end-user experience that rivals on-premise performance.”

Leostream is the Remote Desktop Access Platform of choice due to its ability to mix and manage on-premises and cloud-based hosting platforms. A single-pane-of-glass administration console powers the Leostream platform, simplifying the management of users, cloud desktops, and IT assets with real-time dashboard access to view usage and environment details, helping to make informed decisions.

To learn more about Leostream’s integration with Amazon NICE DCV, visit the website here.

Citrix and IGEL Announce New Innovations From IGEL DISRUPT 24

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Conference Rooms Benefit More from Commercial Displays than Consumer Alternatives

Dan Baker — Wed, 08 May 2024 17:00:02 +0000

Modern conference rooms have undergone a major evolution, incorporating advanced technologies to elevate productivity, collaboration, and overall user experience. These spaces are distinguished by their seamless integration of audio-visual equipment, creating an immersive environment for presentations, video conferences, and collaborative discussions.

At the heart of conference rooms today are high-resolution displays that facilitate dynamic content sharing and serve as a focal point for presentations. When purchasing these displays, businesses encounter a crucial decision: choosing between a consumer TV or a commercial display specifically engineered to withstand the demands of a contemporary business environment.

In this article, I will present the argument for utilizing commercial displays in conference rooms, emphasizing the importance of businesses evaluating their unique use cases before making a purchase decision.

User Simplicity

Most design engineers will tell you that the desired functionality of a video conference room should enable someone to walk into the room and use a table-top touch panel to see the upcoming meeting. The user would then hit the “Start Meeting” button and then the display, and all other peripherals such as camera, microphone, etc., will startup and show the Microsoft Teams Room, Zoom Room, Meets, or other video conferencing platform.

More simply, the desired use case is a one button tap to start. When the user is finished with the meeting, the one tap to end the call is the same, touch the panel to end the meeting and the system shuts down all of the components, including the display.

CEC vs. “Wake/Sleep”

While most video bars and other video conferencing systems do send some CEC (Consumer Electronics Control) commands, a more standardized way of presenting this “one touch start” is through the commercial displays’ ability to read the HDMI Clock and Data packets coming from the video bar or room system.

For context, HDMI was initially created for the consumer market, but as adoption became more widespread, it eventually bled into the commercial market. The latest version of HDMI 2.1, for example, is able to support more demands of commercial AV systems.

This is important because CEC was created as a means to control HDMI connected devices using only one remote controller. Because of the HDMI standard’s consumer roots, that makes perfect sense. If a consumer purchased an LG TV and soundbar, it would be much more convenient to control both devices from a single remote.

The desired conference room use case, however, may see issues relying on this CEC system to appropriately control the display via HDMI as there are no real documented standards for CEC between devices and display manufacturers. Most commercial display manufacturers have integrated a wake on signal protocol into the firmware of their displays. These protocols automatically recognize when a signal is sent to the display and wakes it from sleep. It also knows to stay dark when a signal isn’t detected. This is accomplished through signal sensing and not CEC.

In some cases, the user must set the display’s menu to go to sleep with power on and not turn off completely. Moreover, there are a few different power management settings that should be enabled or disabled to get the desired wake/sleep functions on a commercial display.

Fortunately for LG customers using many partner video bars, these settings are baked into the LG firmware to automatically change when plugging in the video bar via HDMI. All they have to do is plug the video bar to power, plug the video bar into the display via HDMI and power it up.

Commercial is Always the Winner

Furthermore, wake on signal isn’t the only advantage for commercial displays over consumer options in conference rooms. Many consumer displays come with out of the box support for apps such as Amazon Prime, Netflix, Hulu and more. In a professional setting, these applications may prove unprofessional at the least or at worst break company code of conduct. There is no easy way to lock out these applications nor control them from a central location.

Commercial’s warranty is another major advantage. For most consumer displays, the warranty becomes null and void if the product is used in a commercial setting. So, if a display stops working after six months, there is nothing the company can do to replace it. On a commercial display, there are typically two-to-three-year warranties with LG offering a 3-year, and even 5-year option on most commercial models.

Commercial displays also have greater longevity due to their higher brightness and ability to stay on for much longer than consumer displays. For example, a consumer display is typically rated for a max of eight hours of use, five days a week with around 200 – 300 Nits (Nits being a unit of brightness). Commercial displays range from 300 – 700 Nits in indoor spaces, running 16 to 24 hours a day, seven days a week. These are ideal for spaces with higher sunlight or indoor working spaces with brighter lights than your typical living room.

So, while a consumer TV may be less expensive to purchase, it’s sure to lack the features and functionalities that address the unique demands of professional settings. As organizations navigate the landscape of technology options, commercial displays will help them craft a modern, reliable and efficient conferencing workspace.

To learn more about commercial displays for modern conference rooms, visit the LG Business Solution website here.

LG CreateBoard and IGEL Spearhead a Digital Signage Revolution

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LG CreateBoard and IGEL Spearhead a Digital Signage Revolution

Taylor Graham — Wed, 01 May 2024 15:00:38 +0000

During IGEL DISRUPT 24, IGEL revealed an expanded collaboration with LG Electronics, aimed at providing cutting-edge commercial digital display solutions utilizing IGEL OS. This marks IGEL’s initial venture into the operational technology (OT) and Internet of Things (IoT) sector. The new LG digital display solutions are based on the solid foundation of the LG CreateBoard.

The LG CreateBoard was made for modern education and business, letting users stay connected by easily sending files to linked devices. This versatile smart board offers a precise multi-touch screen, smart viewing, white board software and management software and tools.

The new digital display solutions leverage the IGEL Preventative Security Model to help minimize the attack vectors of digital display devices. Using a secure Linux operating system, IGEL OS delivers a solid Zero Trust foundational approach to IT security for this new generation of LG CreateBoard technology solutions. As a result, LG commercial displays and digital signage solutions, featuring integrated IGEL OS, are easier to manage, protect and control for a more secure OT and IoT experience.

“LG’s innovative digital signage solutions are revolutionizing how organizations manage, process and communicate information to the masses within several different vertical markets,” said Jim Airdo, Senior Vice President of Strategic Alliances, IGEL. “Together, our strategic collaboration opens doors for customers across a range of industries, empowering them to create seamless digital environments that captivate and inform audiences without risk or compromise.”

“This new collaboration marks another milestone in our longstanding partnership with IGEL,” said Nicolas Min, Senior Vice President at LG Business Solutions USA. “It builds on our partnership which has proven its success through the support and trust of our mutual customers and partners who, over the years, have reaped the rewards of our collaboration, enjoying enhanced flexibility for their cloud-enabled digital workspaces.”

At the heart of the LG and IGEL partnership lies a shared dedication to enhancing the customer experience. With IGEL’s cloud-based software solution, IGEL has further streamlined the management of LG’s state-of-the-art displays. Through the integrated IGEL Cloud platform, users access many cloud solutions tailored for LG digital signage, interactive displays, video walls, and commercial TVs, all within a user-friendly management environment. This integration enables organizations to explore, subscribe to, and effortlessly manage LG’s advanced display solutions, ensuring a seamless, secure and engaging digital experience for all.

For more information on using IGEL OS with LG CreateBoard and other devices, visit the website here.

The new LG digital display Solutions, powered by IGEL OS, are being featured this week during IGEL DISRUPT 24, the industry’s largest EUC event taking place April 29 through May 1 in Miami, Fla.

IGEL DISRUPT 24 is sponsored by Microsoft, HP, LG Business Solutions, Lenovo, Citrix and the EUC Division of Broadcom as well as dozens of other IGEL Ready partners.

IGEL DISRUPT 24 EUC Event Agenda and Sponsors Released

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Citrix and IGEL Announce New Innovations From IGEL DISRUPT 24

Taylor Graham — Wed, 01 May 2024 15:00:01 +0000

IGEL, at IGEL DISRUPT 24, introduced new advancements with Citrix aimed at bolstering security and enhancing digital work experiences for shared clients. One notable development is the integration of IGEL OS with Citrix® Enterprise Browser, making IGEL OS one of the pioneer Linux operating systems to offer support for Citrix® Secure Private Access. This integration facilitates zero-trust access to virtual, web, and SaaS applications via a unified platform with consistent policies and observability. Additionally, Citrix disclosed its intention to extend support for Linux with Citrix uberAgent®, a move that IGEL intends to endorse upon its release, thereby enabling comprehensive endpoint monitoring for their devices.

“Citrix is excited to extend the reach of our security and observability solutions to Linux and to partner with IGEL on the integration of our offerings for our joint customers,” said Sridhar Mullapudi, executive vice president and general manager, Citrix, a business unit of Cloud Software Group. “Citrix and IGEL are enabling any enterprise that wants to secure their employees, IT environment and content while delivering a more secure device posture without compromising user experience.”

Through collaborative development and innovation via the IGEL Ready and Citrix Ready partner programs, IGEL is delivering support for the following Citrix solutions:

Citrix Enterprise Browser. Building on IGEL’s exclusive Preventative Security Model which secures endpoints by design to reduce ransomware risk and support zero trust initiatives, the IGEL OS support for Citrix Enterprise Browser helps users stay productive while mitigating insider and external threats. The locally installed browser accelerates a zero trust strategy with dynamic context awareness and ensures simple, secure VPN-less access from anywhere.
Citrix Secure Private Access. For organizations that want to keep apps secure and hybrid workforces productive, IGEL has released support for Citrix Secure Private Access. Delivering adaptive access to all IT-sanctioned apps – web, SaaS, and client-server – whether deployed on-premises or in the cloud, Citrix Secure Private Access prevents unauthorized access and eliminates threats from any IGEL OS-powered device. The Citrix Secure Private Access agent for IGEL OS is available now.
Citrix uberAgent. To improve user experience, the new Citrix uberAgent monitoring agent will deliver rich metrics for IGEL OS clients. Integrated with Splunk Enterprise, Splunk Cloud, and other similar systems, uberAgent offers a variety of use case dashboards for threat detection and enhanced security. IGEL OS is expected to be among the first Linux OSs to support Citrix uberAgent when available.

“IGEL and Citrix are committed to delivering the collaborative innovations that secure and revolutionize how people work,” said Jim Airdo, senior vice president of strategic alliances, IGEL. “Our longstanding partnership, from the development lab to the field, delivers, time and again, the new capabilities our joint customers need to elevate and secure the end user computing experience. We are pleased to once again deliver industry-first innovations for Citrix users, underscoring the depth of our partnership.”

These new developments and enhanced Citrix technology support are being featured this week during IGEL DISRUPT 24, the industry’s largest EUC event taking place April 29 through May 1 in Miami, Fla. During the event, Citrix delivered a half-day technical bootcamp which provided the opportunity to delve into the cutting-edge world of digital workspaces, zero trust security options, observability solutions featuring Citrix’s newly acquired uberAgent technology, and enhanced application delivery methods under the guidance of industry experts. For more information about Citrix and IGEL innovations, visit the website here.

IGEL DISRUPT 24 is sponsored by Microsoft, HP, LG Business Solutions, Lenovo, Citrix and the EUC Division of Broadcom as well as dozens of other IGEL Ready partners. To learn more about DISRUPT 24, visit the website.

IGEL Collaborates with Insentra and Insight to Assist Western Health

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IGEL Ready Developer Program and Toolkit Announced

Taylor Graham — Tue, 30 Apr 2024 19:00:41 +0000

IGEL, introduced during IGEL DISRUPT 24, unveiled a new initiative for app developers alongside a software development toolkit (SDK), aiming to facilitate the rapid delivery of innovative solutions for IGEL clients and their supportive network. Applications stemming from the developer program’s vendor members utilizing this new SDK will be integrated into the expanding IGEL App Portal. Presently hosting 50 validated apps tailored for employment in IGEL-powered environments, this portal ensures customers benefit from agile updates and enhanced functionalities.

“Launched just last year, the IGEL App Portal has quickly become a trusted resource for validated applications across the IGEL Ready technology partner community,” said Divya Saggar, Director, IGEL Ready, IGEL. “With its active adoption has come the need for a structured and proven development methodology to accelerate app development and validation. IGEL has met this need with a comprehensive new IGEL Ready Developer Program and SDK which facilitates the swift development of apps for IGEL endpoints at scale.”

The newly introduced IGEL Ready Developer Program enables independent software vendor members of the IGEL Ready partner program to package, publish and promote their IGEL app seamlessly. By building their app and listing it on the IGEL App Portal, they not only gain visibility to thousands of customers and channel partners but also provide an easy means for customers to directly deploy the app in their IGEL environment.

Program members receive access to the new IGEL SDK and IGEL technical resources which provides app developers with new tools and blueprints to create apps for IGEL-powered enterprises faster and with greater scale and precision. IGEL Ready program members participating in the IGEL Ready Software Developer Program gain access to a dedicated portal of programmatic tools designed to enhance the delivery of new valuable apps for IGEL users with seamless convenience. In addition, this opens up multiple avenues for partners to run additional co-marketing efforts and programs with IGEL.

“As a longstanding IGEL Ready partner, Liquidware was the first to deliver digital employee experience (DEX) via the IGEL App Portal and has been impressed with the resulting customer and partner engagement we have received by being part of this dynamic end user computing app marketplace,” said David Bieneman, CEO, Liquidware. “We strongly support the IGEL Ready community IGEL has built and commend the work they have put into the new IGEL Ready Developer Program and SKD which further enables vendor solutions across the industry to simplify customer adoption for faster time to value.”

“As a new IGEL Ready partner developing an app to integrate the Island Enterprise Browser into IGEL OS, we were impressed with the level of resources and support we received from the new IGEL Ready Developer program. We are excited to work with the IGEL team for a stronger collaboration, “said Richard Greene, Senior Vice President of Strategic Partnerships, Island.

The IGEL App Portal is a key cloud service app delivery platform for IGEL-powered enterprises. A feature-rich experience for users, it reduces the app qualification, implementation and update process for IT organizations.

Established in 2020, IGEL Ready is a growing ecosystem of more than 100 technology partners providing hardware, software, and peripheral solutions that have been verified for use with IGEL OS to deliver a powerful, productive, and secure user experience for digital workspaces within modern workplace environments. In an era where customers and their employees require reliable, frictionless access to tools, applications, and services, IGEL Ready helps ensure product compatibility and productivity to support business continuity and growth. The IGEL Ready program ensures that partner applications are validated and shared, and that their customers have access to updated and secure software.

Learn more about the new IGEL Ready Developer Program and SDK at the website here. The developer program was announced from IGEL DISRUPT 24 which is sponsored by Microsoft, HP, LG Business Solutions, Lenovo, Citrix and the EUC Division of Broadcom as well as dozens of other IGEL Ready partners. For more information, visit the website.

Parallels RAS Available on the IGEL App Portal

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ControlUp Edge DX Enhancements to Humanize DEX

Taylor Graham — Wed, 24 Apr 2024 17:30:31 +0000

ControlUp has announced enhancements to ControlUp Edge DX, a solution aimed at reducing IT support expenses associated with physical desktops by identifying, resolving, and preempting issues that traditional device management software cannot address. Catering to organizations aiming to enhance operational excellence and foster better employee engagement, Edge DX now boasts advanced employee dashboards and scoring, improvements in employee sentiment analysis, and a GenAI-powered chatbot. These enhancements democratize the remediation resolution process, enabling intuitive problem-solving by IT personnel at all levels.

“Today’s IT leaders need to be able to get off of the ‘break-fix treadmill’ so they can focus on the strategic, mission-critical initiatives that deliver greater business value,” said Simon Townsend, Field CTO, ControlUp. “They also need to be able to look beyond device performance metrics to truly see employee sentiment and engagement data to humanize the computing experience. With enhancements to ControlUp Edge DX, we are not only reducing the mean-time-to-resolution, but we are also giving IT the unified workflow optimization they need to make IT more human-centric, autonomous, and proactive. The result is an elevated DEX that puts people first.”

Employee engagement has proven to be directly correlated to the value employees experience with their workplace technology. According to Forrester’s Future of Work Survey, 2023^[1], “…workers are much more likely to be engaged when they have the information, tools, and technology needed to do their jobs. Highly engaged employees are twice as likely to agree that they can easily access the information they need to do their job and report having the correct technology than workers with low engagement. They’re also twice as likely to report being satisfied when their collaboration tools are effective, and feel supported by their service desk.”

With the latest iteration of ControlUp Edge DX, released earlier this month, ControlUp is empowering strategic IT organizations in four key areas:

Advanced Employee Experience Dashboards and Scoring – ControlUp experience scores transform how IT organizations measure their operational excellence by focusing on the impact to the end user. Prioritizing faster issue resolution over simply collecting data, Edge DX dashboards enable IT admins to identify which devices or apps are causing issues and understand end users’ experience. The enhanced scoring system also works smartly—paying more attention to apps that users actively use. Additionally, data from VDI and DaaS sessions is integrated for comprehensive insights, score trends, and other important granular details.
Enhanced Employee Sentiment Surveys – Giving IT teams the ability to look beyond performance metrics into the data that drives employee engagement, Edge DX now delivers qualitative sentiment surveys. Introduces asset and survey libraries that are one-time, recurring, or on-demand. Surveys can be distributed in a randomized manner across the employee base, exclusively targeted with user exclusions, or segmented based on device groups.
GenAI-Powered Chatbot – Delivering intuitive responses based on conversational context, IT teams of any level expertise can get the insights they need into devices, unified communication and collaboration and installed applications with simple natural-language searches. The chatbot generated answers not only in text form but also various graphs, charts, tables, and maps.
Cost Savings Dashboard – To quantify the value of DEX initiatives, the ControlUp cost savings dashboard delivers insights into automations, remediation, and remote assistance sessions for physical endpoints, VDI, and DaaS to demonstrate time savings and IT labor costs for end user projects.

Availability
For more information and to start a free trial of the latest version of ControlUp Edge DX with these enhanced features and capabilities that were released earlier this month, visit the website here.

Citrix’s uberAgent Acquisition with Partner ControlUp Enhances DEX

¹ Forrester, Digital Employee Experience (DEX) Makes Engagement Likely, David Brodeur-Johnson, Tyler Castro with James McQuivey, PhD, Demi Starks, January 9, 2024.

The post ControlUp Edge DX Enhancements to Humanize DEX appeared first on Digital IT News.

Cisco Hypershield Reimagines Data Centers and Cloud Security

Taylor Graham — Fri, 19 Apr 2024 13:00:15 +0000

Cisco introduced a groundbreaking strategy to safeguard data centers and clouds, adapting to the growing requirements imposed by the AI revolution on IT infrastructure. Cisco is redesigning the way we harness and protect AI and other modern workloads through the industry-leading Cisco Hypershield. This remarkable advancement shifts the balance in favor of defenders, complementing recent initiatives to advance AI infrastructure using Cisco’s ethernet switching, silicon, and compute portfolio.

Cisco Hypershield protects applications, devices and data across public and private data centers, clouds and physical locations – anywhere customers need it. Designed and built with AI in mind from the start, Hypershield enables organizations to achieve security outcomes beyond what has been possible with humans alone.

“Cisco Hypershield is one of the most significant security innovations in our history,” said Chuck Robbins, Cisco Chair and CEO. “With our data advantage and strength in security, infrastructure and observability platforms, Cisco is uniquely positioned to help our customers harness the power of AI.”

Hypershield is a revolutionary new security architecture. It’s built with technology originally developed for hyperscale public clouds and is now available for enterprise IT teams of all sizes. More a fabric than a fence, Hypershield enables security enforcement to be placed everywhere it needs to be. Every application service in the datacenter. Every Kubernetes cluster in the public cloud. Every container and virtual machine (VM). It can even turn every network port into a high-performance security enforcement point, bringing completely new security capabilities not just to clouds, but to the data center, on a factory floor, or a hospital imaging room. This new technology blocks application exploits in minutes and stops lateral movement in its tracks.

“AI has the potential to empower the world’s 8 billion people to have the same impact as 80 billion. With this abundance, we must reimagine the role of the data center – how data centers are connected, secured, operated and scaled,” said Jeetu Patel, Executive Vice President and General Manager for Security and Collaboration at Cisco. “The power of Cisco Hypershield is that it can put security anywhere you need it – in software, in a server, or in the future even in a network switch. When you have a distributed system that could include hundreds of thousands of enforcement points, simplified management is mission critical. And we need to be orders-of-magnitude more autonomous, at an orders-of-magnitude lower cost.”

Security enforcement with Hypershield happens at three different layers: in software, in virtual machines, and in network and compute servers and appliances, leveraging the same powerful hardware accelerators that are used extensively in high-performance computing and hyperscale public clouds.

Hypershield was built on three key pillars:

AI-Native: Built and designed from the start to be autonomous and predictive, Hypershield manages itself once it earns trust, making a hyper-distributed approach at scale possible.
Cloud-Native: Hypershield is built on open source eBPF, the default mechanism for connecting and protecting cloud-native workloads in the hyperscale cloud. Cisco acquired the leading provider of eBPF for enterprises, Isovalent, earlier this month.
Hyper-Distributed: Cisco is completely reimagining how traditional network security works by embedding advanced security controls into servers and the network fabric itself. Hypershield spans all clouds and leverages hardware acceleration like Data Processing Units (DPU) to analyze and respond to anomalies in application and network behavior. It shifts security closer to the workloads that need protection.

Cisco, with its industry-leading expertise in networking, security and extensive partner ecosystem, together with NVIDIA, is committed to building and optimizing AI-native security solutions to protect and scale the data centers of tomorrow. This collaboration includes leveraging the NVIDIA Morpheus cybersecurity AI framework for accelerated network anomaly detection, as well as NVIDIA NIM microservices for powering custom security AI assistants for the enterprise. NVIDIA’s class of converged accelerators combine the power of GPU and DPU computing, to augment Cisco Hypershield with robust security from cloud to edge.

“Enterprises across all industries are seeking the security that can protect them against ever expanding cyber threats,” said Kevin Deierling, Senior Vice President of Networking at NVIDIA. “Together, Cisco and NVIDIA are leveraging the power of AI to deliver powerful, incredibly secure data center infrastructure that will enable enterprises to transform their businesses and benefit customers everywhere.”

As a revolutionary new security architecture, Hypershield is solving three key customer challenges in defending against today’s sophisticated threat landscape:

Distributed Exploit Protection: Attackers are adept at weaponizing newly published vulnerabilities faster than defenders can patch. With defenders seeing nearly 100 new vulnerabilities every day, according to Cisco Talos Threat Intelligence, this can lead to catastrophic results. Hypershield delivers protection in minutes by automatically testing and deploying compensating controls into the distributed fabric of enforcement points.
Autonomous Segmentation: Once an attacker is in the network, segmentation is key to stopping their lateral movement. Hypershield perpetually observes, auto-reasons and re-evaluates existing policies to autonomously segment the network, solving this in large and complex environments.
Self-qualifying Upgrades: Hypershield automates the incredibly laborious and time-consuming process of testing and deploying upgrades once they are ready, leveraging a dual data plane. This completely new software architecture allows software upgrades and policy changes to be placed in a digital twin that tests updates using the customer’s unique combination of traffic, policies and features, then applying those updates with zero downtime.

Built into the Security Cloud, Cisco’s unified, AI-driven, cross-domain security platform, Cisco Hypershield is expected to be Generally Available in August 2024. With Cisco’s recent acquisition of Splunk, customers will gain unparalleled visibility and insights across their entire digital footprint for unprecedented security protection.

“AI is not just a force for good but also a tool used for nefarious purposes, allowing hackers to reverse engineer patches and create exploits in record time. Cisco looks to address an AI enabled problem with an AI solution as Cisco Hypershield aims to tip the scales back in favor of the defender by shielding new vulnerabilities against exploit in minutes – rather than the days, weeks or even months as we wait for patches to actually get deployed,” said Frank Dickson, Group Vice President, Security & Trust at IDC. “With the number of vulnerabilities ever increasing and the time for attackers to exploit them at scale ever decreasing, it’s clear that patching alone can’t keep up. Tools like Hypershield are necessary to combat an increasingly clever malicious cyber adversary.”

“Cisco Hypershield takes aim at the complex security challenges of modern, AI-scale data centers. Cisco’s vision of a self-managing fabric that seamlessly integrates from the network to the endpoint will help redefine what’s possible for security at scale,” said Zeus Kerravala, Founder and Principal Analyst of ZK Research. “For instance, this level of visibility and control across a hyper-distributed environment prevents lateral movement of attackers, enabled through a unique approach to segmentation that’s autonomous and highly effective. While this may seem fantastical, the time is right given recent AI advances combined with the maturity of cloud-native technologies like eBPF.”

“At AHEAD we believe cybersecurity should be integrated into everything we do. Bolted-on security is more expensive and less effective,” said Steven Aiello, Field Chief Information Security Officer at AHEAD. “Cisco Hypershield ensures that cyber protections are included into the fabric of the enterprise. Distributed Exploit Protection will be a massive win for blue teams – legacy synthetic patching was primarily limited to edge devices, allowing lateral movement once an attacker breached the perimeter. It’s a great day for cyber-defenders!”

To learn more about Cisco Hypershield, visit the website here.

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